Return Policy
Returns & Exchanges Your complete satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we offer a 14-day return policy from the date of delivery.
Return Conditions To be eligible for a return, the item must be in the same condition in which it was received:
- Undamaged and unaltered.
- Must be returned in original packaging, including any certificates or accessories.
Non-Returnable Items
- Personalized or made-to-measure items
Returns Procedure
- Return Request : Contact us at the email address [ info@antikajewels.com ] indicating the order number and the reason for the return. We will send you instructions on how to proceed.
- Return Shipping : Return shipping costs are the responsibility of the customer, except in the case of a defective product or error on our part.
- Confirmation & Refund : Once the product is received and inspected, we will send you a confirmation. The refund will be processed via the original payment method within 5-7 business days .
Defective or Incorrect Products If you have received an item that is defective or different from what you ordered, please contact us within 7 days of receiving your order. We will cover the return shipping costs and either replace the item or issue a full refund.
Late or Missing Refunds If you still haven't received your refund after the indicated period, please check your bank account again and contact your bank. If the problem persists, please contact us and we will be happy to assist you.
Contacts For any questions regarding returns, you can contact us at [ info@antikajewels.com ] .