Shipping Policy
Processing Times All orders are processed within 1-2 business days after purchase confirmation. During peak periods (such as holidays or promotions), processing times may be slightly longer. We will notify you via email in the event of any unexpected delays.
Shipping Options We offer domestic and international shipping via reliable couriers. Delivery times may vary depending on the destination:
- Italy : 2-5 working days
- Europe : 5-10 working days
- International : 10-15 working days
Free Shipping For orders over [amount] we offer free shipping in Italy and Europe. Orders under this threshold will be subject to a shipping cost calculated at checkout.
Order Tracking All our orders include a tracking number, which will be sent via email once your order has been shipped. You can track your package directly from the courier's website or from our portal.
Responsibility and Customs Duties Antika Jewels is not responsible for any delays caused by customs checks or customs clearance procedures. Any taxes or customs duties applied to international shipments are the responsibility of the customer.
Incorrect Shipping Address Please ensure that all shipping details are entered correctly. If a package is returned due to an incorrect address provided by the customer, we will be happy to resend the package, but the additional cost will be the responsibility of the customer.
Lost or Damaged Orders In the rare event that your order is lost or damaged in shipping, please contact us within 7 days of the expected delivery date. We will do our best to resolve the issue promptly.